Terms & conditions
Cycle Experience Ltd is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that shopping with Cycle Experience is safe. Our Terms and Conditions do not affect your statutory rights. Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, up to 7 days from receipt.
For orders placed from within the EU prices include VAT (Value Added Tax)* charged at the rate appropriate to the destination country of the order. VAT does not apply to orders that are to be shipped outside the E.U. or to Tax Free areas such as the Channel Islands. These areas will be priced and billed with VAT deducted. Please note that local tax and customs duty may apply. For full details please consult your local Customs office. Whilst we do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is shipped.
We hope you'll be pleased with your purchase. If you should change your mind, and wish to return anything bought from us, we'll be happy to refund or exchange a product providing it's in fully resaleable condition. Returns should be made within 28 days and in original, undamaged packaging. You have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing of your wish to return an item within 7 working days of receiving it, we’ll refund you for both the purchase price and the delivery charge. Please make sure you take reasonable care of the item while it's in your possession, and that it's returned to us unused.
NB. Whilst any products purchased on this site carry a full returns guarantee, fees for cycle training registration fees, bike hire and try cycling registration fees are non-refundable deposits.
Cycle Experience accepts most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the cardholder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect. We only bill your card when your order is ready to be dispatched.
We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately. Cycle Experience offer the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. When your order is processed your encrypted credit card number is removed from the web server. This means that there is no way that someone can obtain your credit card number from Cycle Experience so you can order with confidence!
Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information.
Cycle Experience are committed to protecting your privacy. When you make an online order, we need to know your name, e-mail address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfil your orders and to notify you about your order status. You have trusted us by giving us these details and Cycle Experience promise not to use these details for any other reason other than processing your order or informing you about the products and services of Cycle Experience. We will not pass any of your details on to third parties for profit or otherwise.
Cycle Experience creates the majority of pictures and descriptions for the website. This information is copyright of Cycle Experience and may not be used by any other party without express permission of Cycle Experience. The Cycle Experience website is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with Cycle Experience or where Cycle Experience had expressly requested the process. All pictures, material, code, intellectual property and descriptions are the property of Cycle Experience Ltd. It may not be copied or used without their express permission.
Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused).
Cycle Experience disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.